REFUNDS AND RETURNS POLICY
REFUNDS AND EXCHANGES
Refunds are available as a store credit only. Due to being a very small family operation, we are only able to issue store credit if you choose to return an item for refund.
PERSONALIZED, CUSTOMIZED, OR PERISHABLE ITEMS
No refunds are given on personalized, customized, or perishable items. Special Order and Commissioned items may not be returned.
DIGITAL DOWNLOADS
Digital Downloads, including artwork, eBooks, printable items, patterns, etc, are not eligible for refund or return.
All Digital Downloads are one-time use only and may be locked in order to prevent reproduction past one-time use. Digital Downloads will be delivered in the format the Buyer selects at time of order, or as a *PDF file, which is a file type that is universally able to be opened. Buyer is responsible to ensure Buyer has proper hardware and software to open the Digital Download prior to purchase. Seller accepts no responsibility for Buyer being unable to open a Digital Download after purchase.
RETURNS
All returns must be received within 14 days of receipt of item.
All returns are refunded as store credit.
Items returned for refund of store credit are returned less any and shipping & handling cost and any applicable tax on shipping, or International fees, Customs charges, etc. Buyer bears all costs associated with original shipping and taxes/fees of item and return shipping and taxes/fees of item.
European Union Buyers may use this form and submit it to the Seller:http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf
RETURN REASONS ACCEPTED BY SELLER
Reasons an item is accepted for return by the Seller:
Seller shipped the wrong:
size
color
item
design
material
model
version
NOTE: Buyer’s remorse is non-returnable and non-refundable. Please shop wisely.
THANK YOU FOR YOUR ORDER AND FOR SUPPORTING AN ARTIST!!! 💕🐬💕